At Labubu Shop Canada, your satisfaction means everything to us. If your order isn’t quite right, we’re here to resolve it quickly, fairly, and professionally.

📧 How to Request a Return or Refund

Please contact us at contact@labubushopca.com within 30 days of receiving your order. Include:

Your order number
The reason for your return or refund
A clear photo if the item is faulty, damaged, or incorrect

✅ What Items Are Eligible?

We accept returns or refunds in the following cases:

The item arrived damaged or defective
The wrong item was sent, or part of the order is missing
You cancelled before dispatch
You changed your mind (Canada “cooling-off period” applies to unused items only, excluding blind boxes)

🛍 Return Conditions

To qualify for a return:

Items must be unused, in original condition, and in unopened packaging
Blind boxes are non-returnable once opened, unless faulty or incorrect

🔁 Can I Exchange My Item?

Yes! We’re happy to offer exchanges on eligible items. Just contact us, and we’ll arrange a swift and simple swap.

🚚 Return Instructions (Canada Customers)

All returns must be sent by post only
We provide prepaid return labels for approved returns
Return postage is free for faulty, incorrect, or missing items
No restocking fees apply

⏱ Refund Timeline

Once we receive and inspect your return:

Refunds will be issued to your original payment method
Please allow 7–14 business days, depending on your payment provider
You will receive an email confirmation once the refund is processed

❌ Non-Returnable Items (unless faulty)

Some items cannot be returned unless they are damaged or incorrect:

Opened mystery/blind box items
Custom-made or personalised items
Digital gift cards

🚨 Issue With Your Order?

If your parcel is missing, damaged, or incorrect — don’t worry. We’re here to help.

📧 Simply email us at contact@labubushopca.com, and we’ll sort it out without hassle.